Terms & Conditions
TERMS OF SALE
1. The contract between us
A contract between us and the customer will only be formed when goods are dispatched. When goods are dispatched this brings into existence a legally binding contract between us. We do not have to accept payments and can choose to cancel orders at any point before dispatch.
2.1 The prices payable for goods that you order are as set out in our website and include VAT, currently set at 21%
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If your address is in a remote location we will contact you with shipping options before your order is shipped if necessary.
2.3 Member countries of the EU, and any other eligible countries, states or territories are obliged to pay the VAT rate on their purchases.
2.4 Prices are set at dollares USA rates, prices in other currencies will therefore fluctuate relative to the exchange rate against the website price in USA .
3. Right for you to cancel your contract
3.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 you have the right to cancel within fourteen working days for most goods and services. This period runs from the day the contract was concluded for services, and from the day after the day of delivery for goods.
3.2 Further to these statutory regulations we offer the right to return goods within14 days. Sale items are exempt from the free returns.
3.3 If you want to cancel your order, the easiest way is to fill out the "Return" form http://lux-store.com/en-us/account/return/add
3.4 If you have received the goods before you cancel your contract please fill out the returns form, you must send the goods back to our address at your own cost and risk, only after confirmation of return by us. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to at your own cost and risk, only after confirmation of return by us.
3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be re-credited to your account as soon as possible and in any event within 90 days of notification PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6 If the goods are not returned in the condition they were sent we reserve the right to charge the cost of recovering the goods directly to you.
3.7 When returning products to us we recommend that sunglasses are returned in the packaging in which they were received, if they are damaged in transit it is the responsibility of the customer to claim back all costs from the company with which the sunglasses were returned. We reserve the right to return damaged products that have been damaged in transit to us. Sunglasses must also be returned with/in any branded material that they are received in, e.g. cases, boxes and with the warranty and cloth (if applicable). Please DO NOT SEND IN JIFFY ENVELOPES or wrapped in paper, this will not protect them in transit.
3.8 All goods must be returned in accordance with our returns policy.
3.9 If you choose to use a paid service return postage cannot be refunded. In the event of a product return from a VAT exempt country, state or territory the customer will be responsible for any taxes and surcharges incurred and will have to pay these at the time of shipping, and prior to receipt of goods by Lux Store.
3.10 A restocking fee may be applicable to returned products.
3.11 Goods made to the customer's own specification such as custom-made prescription sunglasses, lenses are not returnable.
3.12 Items bought from our Sale section (http://lux-store.com/en-us/product/special) are exempt from our 90 days returns policy.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.2 We have insufficient stock to deliver the goods you have ordered;
4.3 We do not deliver to your area; or
4.4 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.5 Payment/delivery details could not be verified, or the order is considered fraudulent.
4.6 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us via original method of payment or cheque as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of goods to you
5.1 Most goods will require a signature on delivery, therefore if you are not available for delivery you may need to contact the delivery company to re-organise delivery or to collect the goods from a depot if convenient.
5.2 Deliveries will be made to the given delivery address, the address given will be the address to which the goods are sent. For any amendments to the delivery address, we must be notified by email prior to the processing of your order.
5.3 International delivery times vary, but must orders are received between 4 and 30 days. We cannot take any action during this period, but will immediately make enquiries and re-send orders if delivery hasn't been made following the 15 working day period.
5.4 International orders are usually delivered within a week but can take up to 60 days due to delays at customs. Most orders require a signature. If 30 days or more have passed and your order has not been received, please contact us to inform us of the delay. We then have to launch an international track and enquiry, as soon as we have the results we can resend or refund.
5.5 We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery. If goods are returned to us for these reasons we can re-charge for postage and handling, or deduct the cost if a refund is requested.
5.6 Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.
5.7 The total time for delivery of goods from the warehouse consists of the time for processing the order and the time for delivery. Maximum order processing time is one business day. Delivery by a specialized courier service is indicated in the online store approximately, and depends on the distance of the region.
5.8 If an item is delivered to you and has been damaged in transit, please ensure that you sign for the goods as “damaged” or “unchecked”. Please then contact us and we will explain the procedure, the goods must be held until we have notified the delivery company. Alternatively please refuse the delivery.
5.9 All orders are sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports. In the event of a product return from a VAT exempt country, state or territory the customer will be responsible for any taxes and surcharges incurred and will have to pay these prior to receipt by Lux Store.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem immediately, and in any case within 5 working days of the delivery of the goods in question. Therefore if the goods ordered are a gift it is advisable to check the contents immediately. If items have been damaged in transit we must be notified as soon as possible.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
6.3 To make good any shortage or non-delivery;
6.4 To replace or repair any goods that are damaged or defective; or
6.5 To refund to you the amount paid by you for the goods.
6.6 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2 above.
6.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.8 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.9 (Translations into International Language) Whilst every effort is made to ensure translated material (including the terms set out herein) is accurate, in the event of any discrepancy, conflict or inconsistency with the Russian language version, the Russian language version shall be deemed the standard and will prevail.
7.1 Payments can be made through credit/debit card using RBSWorldPay, Google Checkout, or PayPal via a requested payment invoice.
7.2 Debit and credit card payments will be subject to AVS checks, if payments are not confirmed by the card issuer or fail these checks, dispatch may be delayed. It is therefore imperative that billing details are accurately entered.
7.3 All payments are checked before dispatch, dispatch can occasionally be delayed if/when payments are investigated further.
7.4 Where payment details are different to the billing address the order may be subject to enhanced security checks which can occasionally slow down dispatch.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by emailing firstname.lastname@example.org you must include your name, order number, transaction id and date of order, and all notices from us to you may be displayed on our website from to time.
9. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
12. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
13. Governing law
The contract between us shall be governed by and interpreted in accordance with Russian law and the Russia courts shall have jurisdiction to resolve any disputes between us.
14. Entire agreement
15. Email Communication
By ordering from Lux Store, signing up for a newsletter, or an introductory offer you opt in to our email communication. Our occasional marketing email can be stopped simply by clicking the unsubscribe link on the bottom of any email.
Certain brands and products may be excluded from the standard terms and conditions. We will state this where appropriate. Oakley now have an extended 14 day right to return.
17. Prescription Glasses and Sunglasses - General Terms
Prescription orders are customised for you. They may take a few weeks to build (typically 7 working days).
You cannot return the product for an exchange or refund.
Images are for representation purposes only and the fitting room is forstyle only, not sizing.
Designer Brands offering a prescription service include Maui Jim, Oakley, Bolle, Serengeti. Any other sunglasses prescriptions lenses will be generic lenses.
Lenses supplied in the prescription sunglasses or glasses will be a generic lens (except the brands mentioned above) and not the brand's own lens.
Ray-Ban do not supply prescription lenses so we use the best possible option. Our lens colours are matched as closely to the original sunglasses as possible.
Prescription lenses will not have the brand logo on the lens like the normal unglasses.
By submitting your order for prescription glasses or sunglasses to Lux Store you confirm:
- You are aged 16 or over and are not registered blind or partially sighted.
- You are in possession of a written prescription for your spectacles or sunglasses that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over).
- You will supply accurate details of your current prescription (including any notes on the prescription) when requested.
18. Prescription Glasses and Sunglasses - Limitations of Supply
On the advice of our Dispensing Opticians, we have absolute discretion in accepting any order. If considered necessary or appropriate before an order is accepted, our Dispensing Opticians have absolute discretion:
- To contact you to discuss your order and provide advice.
- To request that you send us a copy of your written prescription.
- To contact directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription.
- To request that you obtain your pupillary distance measurement from your optician.
- To request that you obtain a new written prescription from your optician.
19. Promotional Offers
- An offer cannot be used in conjunction with any other offers, unless stated.
- Lux Store reserves the right to change any offer at any time without prior notice.
- Offer applies between the dates stated (where applicable) only at lux-store.com. Where applicable details will be available on the offer media or at checkout.
- Not valid for cash or cash equivalent.
- No adjustments on previous purchases
- Some offers may be subject to a minimum spend. Where applicable details will be available on the offer media or at checkout.
-Email communication is intended only for the addressee(s) named in the email. Views expressed in any email may be those of the sender and do not necessarily reflect those of this organisation. If you are not the intended recipient disclosure, copying, distribution or any other act taken in reliance on this may be prohibited and may be unlawful. The sender does not warrant that any attachments are free from viruses or other defects and does not accept liability for any losses resulting from any infected email transmissions. You are receiving newsletters because you have subscribed to receive newsletters and exclusive offers you can unsubscribe at the bottom of the email.
20. Lux Store Vouchers and Third Party Vouchers
20.1 Vouchers are bound by the Lux Store terms of sale, unless stated below.
20.2 Vouchers cannot be used with any other promotional code discount.
20.3 Not valid for cash or cash equivalent. Vouchers must be used online or in store.
20.4 No adjustments on previous purchases.
20.5 Voucher is for single use only.
20.6 No change or credit on unredeemed values. Lux Store will not give credit or cash equivalent for any unused part of a voucher.
20.7 No refunds on expired vouchers (where applicable) and any other refunds will be entirely at the discretion of Lux Store.
20.8 Third Party Vouchers (such as Groupon vouchers) may be subject to additional terms, which will be detailed at the time of purchasing the voucher and on our site.
21. Price Match Guarantee
21.1 Price Match Guarantee cannot be used in conjunction with any other offer, promotion or discount.
21.2 We price match on a service comparison basis so:
-The product must be in stock (not 'in stock' but then ordered in from a manufacturer), in the UK and ready to send
-Be sold by a genuine dealer, which is recognised as such by the brands and manufacturers
21.3 We will not price match auction sites, such as Ebay.
21.4 Final discretion on a price match rests with Lux Store
WHERE ARE YOU BASED?
We're primarily based in Hong Kong with operations maintained at various parts of the world to keep our cost low and our products at an affordable price.
HOW DOES SHIPPING WORK?
Lux Store cooperates with global traders to provide you with the best prices and the most interesting products. This means that your order is shipped from different global areas, through leading courier companies.
Because we ship directly from our partners in these countries, your item may take 1-2 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
Your country's customs department may decide to hold your items at the border temporarily, often without explanation! Sometimes, parcel does go missing along the way as well that's beyond our control.
Note: if for some reason your order is never released by customs or gone missing, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process. Please take note that we will issue refunds upon receipt of the returned items.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us a message using contact form only, and we will contact you as soon as we can. Messages sent to the e-mail address can be processed very long.
Do not return your product(s) without first contacting our customer service team. We will provide you with a specific returns address. (Returns should not be sent to the shipping address listed on the parcel)
Please note that the following rules must apply for the product(s) that you would like to Exchange:
1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.
3. All returns are inspected on arrival and exchanges will NOT be issued if the product(s) are not in new and original condition
4. We do not accept liability for any product(s) that are damaged in transit during the exchange process so please ensure that the packaging and delivery method are secure.
5. When we re-ship an exchanged product(s), the cost of re-shipping is an additional fee to be paid by the customer.
6. The shipping charges of your original order are non-refundable.
7.All SALE & Promo items are final and can not be returned or exchanged.
8. Do not return your product(s) without first contacting our customer service team. We will provide you with a specific exchange address. (Returns should not be sent to the shipping address listed on the parcel)
9. In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for analysis. If the lenses manufacturer agrees that the lenses are indeed defective, then a replacement will be issued at no additional cost. Please note that defective lenses may only be exchanged for the exact same brand and type of contact lenses and prescription.